A “series of cascading failures” was responsible for Dutchie’s e-commerce platform outage that impacted marijuana retailers on 4/20, the company admitted.
As a make-good, Dutchie CEO Tim Barash promised to pay out retailers that use the Oregon-based cannabis tech platform “an amount equivalent to our estimate of your lost profits” during the Thursday interruptions.
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After reporting “elevated error rates” on Tuesday and Wednesday, Dutchie’s e-commerce platforms went down for a part of Thursday, one of the busiest sales days of the year for U.S. marijuana retailers.
The company’s online status report noted at 8:23 p.m. ET that “Dutchie E-Commerce is back to nominal operations.”
At 10:31 p.m. ET, Dutchie reported that “this incident has been resolved.”
In a LinkedIn post Friday, Barash blamed “an issue” with the company’s database provider for the failures during the 4/20, the unofficial marijuana holiday.
“We do not have any indications
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