Leafly is looking for a Collections Manager who is a self-starter, results-oriented, and technologically savvy leader who thrives in a fast paced environment. You will be the key person to drive our collections process and manage Leafly’s accounts receivable. This position reports to the Revenue Operations Manager. The ideal candidate will be comfortable with systems and technology and possess both intellectual curiosity and a passion for continuous improvement.
WHAT YOU WOULD BE DOING
Create and develop operational improvements to internal collections processes, including working with business partners, key stakeholders, and other departments
Maintain 3rd party relationships and maintain accurate reporting between systems
Professionally make outbound collection calls while aiming to improve customer relations
Resolve client-billing problems and accounts receivable delinquency while applying outstanding customer service
Create and maintain customer repayment plans
Identify issues attributing to account delinquency and discuss plans to resolve
Review and monitor assigned accounts and all applicable collection reports
WHAT YOU BRING
2+ years in a high volume collections environment
Intermediate Excel skills (pivot tables, xlookups, sumifs, etc) with large data set experience
Demonstrated ability to think creatively and critically in a rapidly changing environment
Excellent written & verbal communication skills
Ability to leverage technology to invent, improve, and scale
Associates degree a plus
Experience with Salesforce, Intacct, and/or Zuora a plus
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited vacation
Full coverage on health & dental plans
401k (U.S.) / RRSP (Canadian) employer matching up to 3.5%
Pet insurance
Flexible work schedule
Fully remote work environment
Remote work stipend
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
National Pay Range
$70,000 – $85,000
Salary may be adjusted based on geographic location.
